Ms. R. has been churning out urgent grievances to get healthcare for her diagnosis. Naphcare denies her at every turn. She is in constant, severe pain from the uterine masses discovered by CT Scan at Abrazo West hospital. Naphcare denied her request for a hysterectomy that was recommended by the GYN at the hospital.

We reviewed her grievances, and when Ms. R. asked to see a liver specialist this is Naphcare’s final answer, “Your chart was reviewed by our regional medical team, and the need for a hepatologist consult was not approved, and plan of care was to monitor you at this time.” How do they deny a liver specialist to a patient with cirrhosis?! Will they “monitor” her to her death?

Portal hypertension is life-threatening and they still won’t send her to see a specialist. She accuses Naphcare of cutting off her medication for so long, that she had to go to ER. In her grievance regarding the pharmacy taking too long to fill prescriptions, this is what Naphcare wrote back, “Unfortunately, we do not have a pharmacy on-site and are AT THE MERCY OF MAIL ORDER FOR ALL MEDICATIONS” (caps ours). Do you believe this sh*t?